Everyday requestsAdaptable correspondence

Simple refund request

Make a first draft, then check it with a grown-up.

Explain an order problem and ask for a proportionate remedy.

ImportantOrganisationStarter draft

Who it goes to: Seller or customer support team

Where it applies: Adaptable correspondence · choose words for your situation

Build this
01 · What is this?

Explain an order problem and ask for a proportionate remedy.

02 · When is it useful?

Use when this task matches your situation and place.

03 · Start here

Check the actual order and return policy.

Gather your pieces

  1. Check the actual order and return policy.
  2. Keep proof of purchase and the condition of the item.

Your starting text

Replace each [bracketed label] with your own verified details. Open the editor to make it yours, then read it through before sending.

Subject: Refund request — order [Order reference]

Dear [Recipient],

I am writing about [Product or service], purchased on [Purchase date] under order reference [Order reference]. The issue is: [Relevant facts or message].

The amount paid was [Amount paid]. I have [Supporting evidence] available to support the request. [Your request or next step]. Please explain the refund or return process, any information you require and the expected processing time under the applicable policy.

If the item must be returned, please provide the authorised return instructions before I send it. I would appreciate a written response and a case number so that I can track the request. Thank you for reviewing the matter.

Regards,
[Your name]
[Date]

Your next moves

  1. Follow authorised return instructions.
  2. Save the response and any tracking record.

Real-world check

Original starter draft. Replace the placeholders and make the wording your own before sending.

Sources & official links

Original starter written by this library. Check any rules that apply before using it.