Refunds & public servicesAustralia

NSW consumer claim — goods & services

Explore the official steps with a trusted grown-up.

Use NCAT's consumer application for an eligible goods or services dispute.

Formal processCourt / tribunalOfficial steps

Who it goes to: NSW Civil and Administrative Tribunal (NCAT)

Where it applies: New South Wales

See official steps
01 · What is this?

Use NCAT's consumer application for an eligible goods or services dispute.

02 · When is it useful?

Use when this task matches your situation and place.

03 · Start here

Check the current claim limits, time limits and correct case type.

Gather your pieces

  1. Check the current claim limits, time limits and correct case type.
  2. Gather the invoice, contract, complaint history and evidence of the problem.

Your official next step

This record links to the authority's official form or entry route. Follow the current instructions there with a trusted grown-up; this page does not reproduce or submit an official filing.

Your next moves

  1. Choose the official online application or current PDF.
  2. Check the notice and prepare for NCAT's dispute process.

Real-world check

NSW tribunal jurisdiction applies. Motor vehicle and other specialist matters can need a different application; this is not an Australia-wide complaint form.

Sources & official links