Emails & colleaguesAdaptable correspondence

Workplace apology

Make a first draft, then check it with a grown-up.

Take responsibility and explain the repair step.

ImportantPeopleStarter draft

Who it goes to: Colleague, client or manager

Where it applies: Adaptable correspondence · choose words for your situation

Build this
01 · What is this?

Take responsibility and explain the repair step.

02 · When is it useful?

Use when this task matches your situation and place.

03 · Start here

Name your own action accurately.

Gather your pieces

  1. Name your own action accurately.
  2. Promise only steps you can deliver.

Your starting text

Replace each [bracketed label] with your own verified details. Open the editor to make it yours, then read it through before sending.

Subject: Apology and next steps — [Topic]

Hi [Recipient],

I am sorry for [What you are apologising for]. [Relevant facts or message]. I understand that this affected [Impact], and I take responsibility for my part in it.

To address the immediate problem, I have [Repair already made]. I will also [Prevention step] to reduce the chance of the same issue happening again. I do not want you to have to chase me for an update, so I will confirm progress by [Next update].

[Your request or next step]. If there is another practical action that would help repair the situation, please let me know. Thank you for hearing me out; I will follow through on the steps above.

Regards,
[Your name]
[Date]

Your next moves

  1. Complete the repair.
  2. Send the promised update.

Real-world check

Original starter draft. Replace the placeholders and make the wording your own before sending.

Sources & official links

Original starter written by this library. Check any rules that apply before using it.