Refunds & public servicesIndia

Product / service refund or remedy request

Make a first draft, then check it with a grown-up.

Ask the seller to resolve a specific defect, non-delivery or service problem.

ImportantOrganisationStarter draft

Who it goes to: Seller, service provider or grievance officer

Where it applies: India; check the applicable state and local rules

Build this
01 · What is this?

Ask the seller to resolve a specific defect, non-delivery or service problem.

02 · When is it useful?

Use when this task matches your situation and place.

03 · Start here

Gather the receipt, order terms and support correspondence.

Gather your pieces

  1. Gather the receipt, order terms and support correspondence.
  2. Describe the actual problem without exaggeration.

Your starting text

Replace each [bracketed label] with your own verified details. Open the editor to make it yours, then read it through before sending.

Date: [Document date]
To: [Recipient / other party]
Subject: Request to resolve purchase / service issue

I am [Your name]. Order or service reference: [Order or service reference]
The issue and prior contact are:
[Facts and records]

My requested remedy is:
[What you want]

Supporting records: [Supporting records]
Please confirm your proposed resolution and any necessary return or inspection arrangement. If you disagree, please explain the factual and contractual basis in writing. I can supply relevant records while keeping unrelated personal information private.
Regards,
[Your name]

Your next moves

  1. Use the seller's grievance channel and save the response.
  2. Consider NCH or the appropriate formal consumer route if unresolved.

Real-world check

A requested remedy is not automatically a legal entitlement. Eligibility, terms and consumer-law remedies depend on the facts.

Sources & official links